The smart solution for service management

With Workforce, you can optimize your work processes for service and installation teams, reduce your costs and
sustainably increase service quality. 

All relevant data from the backend system is available on site, ensuring efficient service processing — to the complete satisfaction of your customers. Information on working hours, material consumption and activity reports can be recorded more easily than ever before on any device. Your customer confirms the documentation on the spot with their electronic signature and receives the service report in digital form.

By avoiding the flood of paper that is still all too common, the result is an optimization of the workflow and a streamlined process for service processing with significantly lower costs.

Service

  • Resource planning and scheduling
  • Field Service Management
  • Material Management

 

Advantages at a glance

  • Checklists and forms
  • Time recording
  • Real-time tracking
  • Job & resource planner
  • Offline capability
  • Maintenance/assembly planning
  • Incident module
  • Analyses and dashboards

Simplified deployment planning and scheduling in the field

  • Support along the entire service management process
  • Integrated scheduling software for better organization of deployment planning
  • Continuous and reliable insight into service orders
  • Increased flexibility in the planning and control process through various visualization options such as map, list and calendar views
With Workforce, you can optimize your workflows in the field service, reduce your costs and sustainably increase service quality.

Incident module for error prevention

  • Upstream classification of error messages and faults
  • Semi-automatic determination of the order type through individually configurable status model 
  • Incidents can be transmitted via external systems or via IoT connection
  • Simple creation and management of tickets in the detailed view
  • Integrated search functions for efficient selection of incidents



Checklists and forms

  • Seamless processing of orders through configurable checklists and forms
  • Reusable, standardized and individually customizable templates 



Effective reportings

  • Effective reporting through comprehensive analysis and visualization options
  • Configurable dashboards as the basis for customized management information systems to increase efficiency

Maintenance/Installation planning

Workforce is not only the perfect app for the traditional service management sector; it can also be used flexibly for
maintenance and installation planning. The intervals for recurring maintenance assignments can be defined as required. Automatic scheduling enables forward-looking and seamless resource planning.

Longer installation jobs can be perfectly prepared, implemented and completed using your own checklists and forms. Specific checklists are provided for commissioning the systems and devices.

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Your contact to our specialists for the susietec toolset

Do you have questions about the susietec® service portfolio or need support in the analysis, planning and implementation of your digitalization strategy?

The susietec® experts accompany you step by step on the way to the digital transformation of your company - customer-specific, solution-oriented, success-oriented. We look forward to hearing from you!

Please contact us
Stefan Eberhardt
Sales Specialist