Taking Service and After-Sales to the Next Level
Streamlined processes, bundled information, and the basis for new data-driven business models - all in one place. Achieve successful digital service transformation with the agile EquipmentCloud® digital transformation solution.
EquipmentCloud® combines transparency and efficiency in an innovative way: As a central component of the kontron susietec®® toolset, EquipmentCloud® supports the lifecycle management of machines and systems. The digital transformation solution for service and after-sales enables access to relevant service and project information as well as important machine and system data at any time - regardless of location and in real time.
EquipmentCloud® is a digital and future-oriented solution that supports machine manufacturers in the digital transformation of internal and external processes. A wide range of modules such as monitoring and maintenance as well as an integrated knowledge database facilitate the collection, analysis and provision of important data.
Connecting EquipmentCloud® to machines and systems in factories around the world provides the foundation for predictive and proactive service and after-sales support. The digital transformation solution reduces the time and cost of support requests and increases customer loyalty.
New Digital Service Models for Machine Manufacturers
Whether for commissioning, monitoring or service: EquipmentCloud® helps machine manufacturers make their processes more efficient over the long term. Combined with structured data management, the configurable, interactive modules of EquipmentCloud® create space for new digital service models and adapt to your requirements with maximum flexibility. In particular, the intelligent linking of live data with maintenance and service plans enables data-driven and predictive planning of maintenance and repair orders.
Thanks to integrated checklists and the Remote Assistance module via smart glasses and augmented reality, support can be provided in a resource-saving manner from any location. This not only frees up your service team, but also enables you to build a reliable, cost-effective and profitable service and after-sales operation based on digital service models.
Open interfaces for greater efficiency and visibility
With EquipmentCloud®, we provide open interfaces (APIs) that enable seamless integration into existing IT infrastructures. With EquipmentCloud®, you create a single point of information to increase the efficiency and transparency of your processes.
The central management of machine-related information ensures that the time required to commission complex systems is reduced by around 30 percent. The continuous exchange with other third-party systems makes EquipmentCloud® a future-proof tool that can be developed in an agile and customer-oriented manner.
Your contact to our specialists for the susietec® toolset
Do you have questions about the susietec® service portfolio or need support in the analysis, planning and implementation of your digitalization strategy?
The susietec® experts accompany you step by step on the way to the digital transformation of your company - customer-specific, solution-oriented, success-oriented. We look forward to hearing from you!
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