Modern machine and equipment manufacturers see their future in an increasing contribution of the after sales business and a close long-term customer relation.
Basis for these approach will be fully digitized and documented product environment, a smart and modern customer collaboration platform as well as a continuous invest into digital business models. Equipments, machine and all other assets will get a digital shadow to associate all product related information and make them the basis for enhanced service and support offerings. The digital equipment model needs to support and fasten information gathering, digital workflows and documentation, full asset management with master data, spare parts, SW driver management, issue tracking and documentation. IIoT will enable data driven concepts even further by connecting to the real data in a secured and simply way.
A future oriented platform dedicated to provide these functions and enable the customer to think in new digital after sales concepts like pay per use, uptime and throughput warranties, customer self care is needed to enable small and midsize machine vendors to adopt these ideas. Our EquipmentCloud® is designed to that purpose and delivers fully implemented and user oriented functions to really close the gap.