Get everything connected
In a connected work, the overall health of devices needs to be monitored in order to reduce downtime and minimize service incidents as well as ensuring the accuracy of the data reported and notify in the event of hardware tampering or abnormal behavior. Similarly, backend system health also requires scrutinized monitoring and troubleshooting capabilities.
Regardless if you are rolling out your first version of a connected product or if you already have installed thousands of devices in the field, when you experience a service case or you´d like to experiment with a new application feature, there is always a need to direct access a dedicated device out in the field.
Many organizations lack the resources and knowledge to support an Industrial IoT system 24/7. By setting up diagnostics and automated alerts, a practice can provide a continuous remoting service along with troubleshooting in a timely fashion.